Privacy Policy

Effective September 17, 2026

This Privacy Policy explains how Hero Closet ("Hero Closet," "we," "us," or "our") collects, uses, and shares personal information when you visit herocloset.com, place an order, communicate with us, or otherwise use our services.

Information we collect

Depending on how you use the store, we may collect information such as:

  • Contact and order information, including your name, email address, phone number, billing and shipping address, products ordered, and order history.
  • Payment and transaction information. Payments are processed through Shopify and/or payment providers. We may receive transaction details needed to manage an order, but payment providers handle sensitive payment credentials according to their own security practices.
  • Device and usage information, such as IP address, browser and device information, pages viewed, referring pages, and interactions with the store.
  • Cookies and similar technologies used to operate the site, remember preferences, understand performance, prevent fraud, and, where enabled, measure or personalize marketing.
  • Communications you send to us, including customer-service, return, and support requests.
  • Marketing preferences when you choose to subscribe to or opt out of promotional communications.

How we use personal information

We may use personal information to process, fulfill, ship, and support orders; provide customer service and administer returns or refunds; send transactional messages; detect and prevent fraud or security incidents; operate and improve the store; send permitted marketing; measure advertising performance when advertising tools are enabled; and comply with legal, tax, accounting, and regulatory obligations.

How we share information

We may share personal information with service providers when reasonably necessary to operate the store, including Shopify; payment processors; fulfillment, warehouse, shipping, and carrier partners; analytics, advertising, and social-media providers when enabled; professional advisers; and government authorities when required by law.

We may also transfer information in connection with a business transaction such as a merger, financing, acquisition, or sale of assets, subject to applicable law.

Advertising and analytics

We may use cookies, pixels, or similar technologies from analytics or advertising platforms to understand visits, measure campaigns, and, where permitted, provide more relevant advertising. Some privacy laws may treat certain advertising-related disclosures as a "sale" or "sharing" of personal information. Where applicable, you may contact us to exercise opt-out rights, and we will honor legally required browser- or platform-based privacy signals when applicable to our store.

Your privacy choices and rights

You can unsubscribe from promotional email by using the unsubscribe link in the message. Depending on where you live, you may also have rights to request access to, correction of, deletion of, portability of, or information about certain personal data, or to object to or opt out of certain processing.

To make a privacy request, email webboxgroup@gmail.com. We may need to verify your identity before completing a request. Certain information may be retained where permitted or required for legal, tax, fraud-prevention, accounting, or contractual purposes.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Security

We and our service providers use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.

Children

Hero Closet is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review the request.

Third-party services and links

Our store may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations.

Contact

For privacy questions or requests, contact Hero Closet at webboxgroup@gmail.com.